KOA Trauma informed holistic and somatic wellbeing

Terms & Conditions

Terms and Conditions

KOA www.koa-edinburgh.co.uk

Effective Date: reviewed 6 June 2026

Disclaimer & Personal Responsibility

To be read and agreed to, prior to attending any KOA offering.

By choosing to participate in any service or content offered by Cori from KOA, the following terms apply. These guidelines are in place to ensure a safe, respectful, trauma informed and supportive experience for everyone involved.

Please be advised that if you are attending an event involving other service providers, their terms and conditions may also apply.

  • Each participant accepts full responsibility for their own wellbeing/self during any service offered by KOA. This includes group sessions, 1-to-1 services, workshops, events etc and any content shared online.
  • Cori from KOA is not responsible for any injuries, difficulties, or any other challenges that may arise from:
    • Attending in-person services,including all KOA group or individual offerings
    • Participating in practices delivered online (recorded or live)
    • Engaging with pre-recorded or shared practices outside of a structured session and/or KOA offering.

Videos, Social Media & Shared Content

  • Any videos, practices, or guidance shared by Cori from KOA including via social media, email, WhatsApp, or any other method are shared as supportive resources.
  • Participation in these is entirely at the responsibility of the individual.
  • These practices are not tailored to personal needs and should be approached with care. Participants are encouraged to only engage in practices that feel appropriate for their own body and wellbeing.

Participant Responsibility

  • It is the responsibility of each participant to inform Cori from KOA of any relevant physical, mental, emotional, or medical issues that may impact their ability to take part in a service safely.
  • This information helps ensure that appropriate guidance and support can be offered.
  • Each participant in any KOA offerings is responsible for themselves and should make informed choices
  • See privacy policy regarding how this information is managed.

Important Considerations

Things to know about my approach to group work

  • The group sessions are always trauma informed and resourcing.
  • The group sessions are not therapy and do not involve over sharing or exploring detailed personal trauma experiences, as we aim to avoid retraumatisation.  Sharing thoughts is invitational and should be respectful of the others in the room and consideration should be given to how any share may impact them.
  • Each session promotes working holistically with body and mind, focusing on resourcing, awareness, education and connection.
  • Attendees are always in choice. Attendees are welcome to engage in a way that feels right for them.
  • There is no expectation to speak, share personal experiences, or take part in every activity.
  • We hold the space together, jointly prioritising keeping each other safe enough and championing respect, compassion and non-judgement.
  • I do not take photos of attendees in my offerings. On occasion, collaborations may be an exception, and attendees will always be informed in advance or on the day and have the choice to opt out.
  • These spaces may not be suitable if attendees are currently in an acute phase of their trauma journey, mental health or experiencing a crisis.
  • If attendees are in need of crisis or intensive support, they will be encouraged to seek help from an appropriate professional.  Please refer to my out of hours helpline page.
  • If anyone feels drawn to deeper work, 1:1 sessions may be a more supportive option.

More

General offerings

  • Please consult a health professional prior to engaging in any KOA offerings if you have any medical or psychological issues. Speak to Cori from KOA if you have any questions regarding an offering.
  • All somatic and nervous system workshops are trauma informed and you are in choice. These workshops are not a substitute for therapy and you are asked contact Cori in advance of attending any sessions if you are experiencing mental health difficulties, health issues or have a trauma background which could be activated in a session.
  • See individual offering information below.  If in doubt speak to a medical professional or contact Cori before attending a session.

Reiki

  • Reiki is a complementary therapy. It is not a replacement for professional medical treatment.
  • Reiki may involve gentle touch, although a no-touch option is always available upon request.
  • Reiki practitioners do not diagnose conditions or prescribe treatments.

Sound

Please Consider the Following Before Taking Part In A Sound Session 

Sound Disclaimer (No Gongs Included)

Please read before taking part in any KOA sound offerings.

Koa sound sessions involve the use of instruments such as crystal singing bowls, chimes, Tibetan bowls, drums, a shruti box and other instruments, including he voice. No gongs will be used during sessions.  Sound sessions may not be suitable for everyone, please consult a medical professional if in doubt.

Please consider the following before taking part:

Sound Contraindications and Cautions (list is not exhaustive)

Avoid or seek medical advice if you have (list is not exhaustive):

  • Epilepsy or seizure disorders
  • Severe mental health conditions (e.g. schizophrenia, PTSD)
  • Pregnancy (especially in the first trimester)
  • A pacemaker or hearing aid
  • Recently had surgery or have a serious medical condition
  • Heart problems or blood pressure issues
  • Vertigo or inner ear disorders
  • Sound sensitivity

Use caution if you (list is not exhaustive):

  • Are sensitive to loud sounds or certain frequencies
  • Experience migraines or headaches triggered by sound
  • Have sensory sensitivities, this can include neurodivergence
  • Feel anxious or overwhelmed in deep relaxation settings

General advice:

  • Tell the facilitator about any health conditions
  • Sit further from loud instruments if needed
  • Start with gentle or shorter sessions
  • Stay hydrated and take time to ground yourself afterwards
  • The session is intended to support relaxation and general wellbeing. It is not a substitute for medical or psychological treatment or therapy.
  • If you experience any discomfort during the session, you are welcome to quietly step out or notify the facilitator.

By attending a session, you confirm that you have read and understood this disclaimer and that you take part at your own risk.

Aerial sound baths and sessions conducted while lying on a mat require a reasonable level of mobility, including the ability to get down to and up from the floor. Please consider this before booking.

Contact Cori with any questions, concerns or information before attending, including:

  • Hearing issues or use of hearing aids
  • Any trauma that could be activated, including CPTSD or PTSD
  • Any sound-triggered seizures or similar sensitivities

Finally: 

  • Your comfort and safety are important. If you feel any discomfort during the session, you are welcome to quietly step outside or inform the facilitator.
  • By attending sound sessions, you confirm that you have read and understood KOA terms and conditions and  that you take part at your own risk.

Agreement/Terms

By engaging in any service or shared content from Cori from KOA, participants confirm and agree to the following:

KOA Participation General Disclaimer

By choosing to take part in any KOA offering, you agree to the following terms:

    • KOA holds no liability for any injuries, damages, losses, or difficulties that may arise from your participation in any KOA services, sessions, or events.
    • You take full responsibility for your own health, wellbeing, and participation at all times.
    • You voluntarily accept all risks associated with your participation. This includes any physical, emotional, or psychological etc effects that may occur.
    • Any health concerns or conditions that could impact your participation must be shared in advance with Cori from KOA.  You should speak to a medical professional with any concerns in advance of attending any KOA service.
    • You waive all legal claims against Cori from KOA in relation to any injuries, damages, or other issues that may result from your involvement in KOA services.
    • Payment should be made no later than 48 hours prior to attending a KOA offering.
    • Private 1 to 1 sessions follow a separate cancellation policy as outlined in the intake form.
    • A signed disclaimer form is required before attending any KOA offering, unless you are directed to the relevant disclaimer, privacy policy, or terms and conditions on the KOA website.
    • You are always in choice, do what is right for you and your body

Cancellation & Rescheduling Policy

I understand that plans can change, and I aim to keep things as fair and transparent as possible.

  • Generally KOA bookings are non-refundable however in exceptional circumstances the rules below apply.
  • For collaborative offerings, their terms and conditions may apply.
  • Where bookings are made via third-party providers (for example, Eventbrite), the relevant provider’s terms and conditions shall apply.
  • Cancellations or requests to reschedule made 7 days or more before your appointment will receive a full refund or the option to reschedule at no additional cost.
  • Cancellations made between 24 and 48 hours before the offering may incur a 50% cancellation fee.
  • Cancellations made less than 24 hours before the appointment, or failure to attend, will be charged at 100% of the session fee.

These charges reflect the time reserved for you and the difficulty in filling appointments at short notice.

In certain circumstances, I may apply discretion and offer flexibility where reasonable.

Please contact me: hello@koa-edinburgh.co.uk

1:1 Services – Terms and Conditions

By engaging in 1:1 services, both parties (the Client and the Service Provider) agree to the following

  • Connection Call
    A complimentary connection call must take place prior to the start of any services.
    This call ensures both parties are aligned and understand the purpose and scope of the engagement.
  • Intake Form
    The Client is required to complete an intake form before services commence.
    This allows the Service Provider, Cori from KOA to tailor the support to the Client’s needs and ground rules/agreement to be clear.
  • Agreement to Terms
    The Client confirms they have read, understood and agreed to these Terms and Conditions prior to engaging in any service.
  • Mutual Agreement
    The service relationship is a joint commitment between both parties.
    Both parties agree to communicate openly, maintain confidentiality, and uphold shared expectations.
  • Any abuse or any form of violence will not be tolerated.

Contact with Cori outwith any KOA offering

Please be advised Cori’s working hours at Monday to Friday 8 am to 5 pm.  Unless agreed in advance, Cori will not answer emails, texts or calls on weekends or outwith these times.

Emails, texts and calls should only be used for the purposes of cancelling or rescheduling an appointment/KOA session, unless otherwise agreed.

Mailchimp, Eventbrite and Newsletter

When you sign up for an offering with Cori from KOA, you will be asked to agree to all terms and conditions, as well as the privacy policy on the KOA website.

If you are signing up for an Eventbrite-managed or advertised event, your name and email address will be added to the attendee list so you can receive reminder and information emails related to the event.

With regards to signing up to ALL offerings, your name and email address will also be added to Mailchimp, a secure KOA account, to receive pre or post-session information and the KOA monthly newsletter.

All offerings include a disclaimer, which all participants must sign. If you do not agree with any of the above, please inform Cori from KOA.

Harm to self or others

  • Please be advised that while your information is treated with strict confidentiality, there are certain circumstances under which confidentiality may be legally or ethically broken. If it is determined that you or others are at risk of serious harm, appropriate steps may be taken to ensure safety, which may include sharing necessary information with relevant professionals or authorities. (see privacy policy)

Any questions, clarifications, or concerns should be directed to Cori from KOA prior to participation. The aim is always to provide a safe, empowering, and supportive experience for all.  You are responsible for your psychological and physical wellbeing.